Data Deletion Request Policy

Policy Statement:

This policy outlines the procedures and guidelines for individuals who wish to request the deletion of their personal data from the records of Bandera Bank Mobile Banking. The policy is designed to ensure compliance with data protection regulations and uphold individuals' rights to privacy.

Data Deletion Request Process:

Individuals who wish to have their personal data deleted from Bandera Bank's records must submit a formal request through the designated channels provided by the company. This can include email, online forms, or other approved communication methods.

Verification of Identity:

To safeguard against unauthorized data removal, Bandera Bank will undertake an identity verification process before proceeding with the data deletion request. This verification step helps ensure the security and accuracy of the deletion process.

Data Deletion Timeline:

Upon successful identity verification, Bandera Bank will initiate the data deletion process within 30 days. The process will involve the permanent removal of Name, Email address, User IDs, and Phone numbers from all relevant systems and databases.

Exceptions for Data Retention:

Certain legal, regulatory, or contractual obligations might necessitate the retention of certain data even after a deletion request, such as usage history, account information, and banking activity. Bandera Bank will ensure that any data retained beyond the deletion process is used solely for compliance purposes and is subject to the highest security standards.

Confirmation of Deletion:

Once the data deletion process is completed, Bandera Bank will send a confirmation email to the requesting individual. This email will confirm the successful deletion of the specified data and provide any relevant details about retained data, if applicable.

Data Backup Responsibility:

Individuals are responsible for backing up any data they deem important prior to initiating the data deletion request. Once data is deleted, it cannot be recovered.

Contact Information:

For inquiries, assistance, or concerns related to data deletion requests, individuals can contact Bandera Bank using the provided contact details.

Policy Amendments:

Bandera Bank reserves the right to amend or update this policy as needed to comply with evolving data protection regulations and to enhance the protection of personal data. Any substantial changes to the policy will be communicated to individuals.

Compliance with Regulations:

This policy is aligned with relevant data protection regulations, including GLBA, GDPR, CCPA and reflects Bandera Bank's commitment to protecting individuals' privacy rights.

By submitting a data deletion request, individuals acknowledge their understanding of this policy and agree to its terms.

Bandera Bank
Attn: Bookkeeping Dept.
P.O. Box 1596
Bandera, TX 78003
Phone: 830-796-3711
Email: Operations@banderabank.com
www.banderabank.com